Returns - domestic Orders onlY
If You Purchased On Our Website
We want you to be 100% happy with your purchase, but if for some reason, you are not thrilled with your purchase, simply follow our return instructions below:
In order to receive a full refund, returns must be received by Sakroots within 60 days of original purchase date. If you are past 60 days, but within a year of the purchase date, you can return the merchandise for store credit. The credit will be applied to your Sakroots customer account and can only be applied to merchandise costs on Sakroots.com only (credits cannot be applied to shipping charges). And because we want you to be 100% happy, we will also cover the return shipping cost if our shipping label is used.
If you purchased your order using your Sakroots.com account, click here to log into your account and start the process.
If you placed your order as a Guest, please click here to search for your order and follow the same process.
Should you prefer to ship through a different carrier, go through the returns process online and note your Return Authorization Number (RMA). Ship your package to the address listed below, making sure to clearly mark the carton with your RMA#. We will not be able to process your return without the RMA# listed.
Sakroots c/o Northbay Distribution
2050 Cessna Drive
Vacaville, CA 95688
what to expect
Once we receive your package, please allow 12-15 business days for your return to be processed. You’ll receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your financial institution, it may require additional days for the refund to post to your account. Original shipping charges are non-refundable.
Any discount code, reward code or special offer on your return order is not transferable to another order.
How are we doing?
If you do return something you bought, we ask you give us feedback on why and how we can do better. You can do this by filling out our survey. You will find a link to our survey on your order confirmation email or simply Click here.
If you purchased from an authorized retailer
We accept returns for items purchased on our website only. Sakroots merchandise purchased from outside retailers must be returned to the original point of purchase and is subject to their return policy.
Feel free to contact us by phone at 888-800-5899 or by email at firstname.lastname@example.org