Returns - domestic Orders onlY
Trust, Action and Ownership (TAO) are the cornerstones of our company. We consider these principles first in all aspects of businesses, with our employees, our partners and our customers. Our ‘TAO promise’ to you as our customer is to offer you the best value, the largest selection and uncompromised service.
If You Purchased On Our Website
We want you to be 100% happy with your purchase, but if for some reason, you are not thrilled with your purchase, simply follow our return instructions below:
We accept returns for items in the Continental United States and Hawaii only.
In order to receive a full refund, returns must be received by Sakroots within 60 days of original purchase date. If you are past 60 days, but within a year of the purchase date, you can return the merchandise for store credit. The credit will be applied to your Sakroots customer account and can only be applied to merchandise costs on Sakroots.com only (credits cannot be applied to shipping charges). And because we want you to be 100% happy, we will also cover the return shipping cost if our shipping label is used.
If you purchased your order using your Sakroots.com account, click here to log into your account and start the process.
If you placed your order as a Guest, please click here to search for your order and follow the same process.
Should you prefer to ship through a different carrier, go through the returns process online and note your Return Authorization Number (RMA). Ship your package to the address listed below, making sure to clearly mark the carton with your RMA#. We will not be able to process your return without the RMA# listed.
Sakroots c/o Northbay Distribution
2050 Cessna Drive
Vacaville, CA 95688
If You Purchased from an Authorized Retailer
If you are within the return policy at the place of purchase, please first try to return your item there. If you are past the return policy at the point of purchase and there is an issue with your item, you can return it for a comparable item.
Click here to begin the return (you will need to create an account first). Once your item is received and processed, a store credit will be issued to your new Sakroots.com account and you will be sent an email to shop for your replacement.
What to Expect
Once we receive your package, please allow 12-15 business days for your return to be processed. You’ll receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your financial institution, it may require additional days for the refund to post to your account. Original shipping charges are non-refundable.
Any discount code, reward code or special offer on your return order is not transferable to another order.
HOW ARE WE DOING?
If you do return something you bought, we ask you give us feedback on why and how we can do better. You can do this by filling out our survey. You will find a link to our survey on your order confirmation email or simply Click here.